Herten Vacations from ￥136,896

The hotel had no reception, which is a glorified air bnb therefore not a hotel. The check-in system is lousy. You are reliant on your phone to open doors, what if your battery dies? Next, most of the staff were very unpleasant, rude at best. One of them literally hustled my partner to pay the bill mid-stay meanwhile the booking was in my name. I was in the room trying to pay via their lousy link which barely worked. Next the bed was very uncomfortable, mattress was too soft. We ended up with back pains. This area is too far from Amsterdam there’s no need. I do not recommend.and I’m actually very offended at how they hustled my partner to pay the bill mid-stay while the booking was in my name.

Customer Service was excellent!

Great location, easy to access all areas of the city either on foot or using the public transport system. Room was clean and tidy, however it was located in the basement which fronted the main road. Access to the room was right next to the breakfast area. It was called a deluxe room. Unfortunately that was not an accurate description at all. Two single b ds pushed together with a mattress topper finishing off the ensemble. Evertime we left the room we would literally bump into someone grabbing food. Not ideal at all.

The hotel is clean, all staff are friendly and courteous. I always enjoy the wellness area and the views from the rooms.