Helshoven Vacations from ￥225,985

The room was nice and big, the heating was too hot though

Room was fine and acceptable standard. The staff were great and catered for all our needs. Very pleasing

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Everything about the property was excellent — clean, comfortable, well-maintained, and thoughtfully equipped, with a great atmosphere and attentive service. The only small detail worth noting is that there was no hair balsam/conditioner provided. Other than that, the stay was truly perfect.

I would highly recommend this stay for anybody! Alex the host was so friendly and accommodating. We arrived before check in and he allowed us to come in early and drop off our luggage and gave us a tour of the property. Breakfast was nice and we even met his dog Luna :-). We were a block away from a portion of the Christmas markets and about 8 minutes from all the downtown shops and sights. Stop looking and just stay here!