Helmenzen Vacations from ￥189,822

Overall solid hotel. Great value and my room was small but enough for what I needed on this trip. Comfy, and clean room. Offers a breakfast but did not get a chance to do. Biggest drawback is if you are using this say as a cheap option to stay outside of Köln or Leverkusen it will take minimum 30 to get into the city, even with taxi. However if you are like me, patient and willing to use public transport very easy and around 40 min on average to get to the center! Staff was helpful in accomodating me with a late checkin but do call, was not as responsive to email. One small complaint the halls lighting was dark at all times it felt, could have been concidence since i was returning late each evening, but was literally hard to find room because of it as well as just an eerie feel. Also not complaint but heads up I don't believe I saw an elevator, no problem but just be aware.

Overall, the hotel was good and I had a pleasant stay. I did not receive any VIP benefits such as a room upgrade or similar perks. As an Expedia Gold Member, I was expecting at least one VIP offer from the hotel, but no benefits were provided at all. The only thing I received was early check-in Additionally, the hotel did not provide slippers in the room. For a hotel of this quality, I consider this a significant downside, as even basic amenities like slippers are expected.

Bathroom was very compact

Everything was good, breakfast and room was fine. Service at Bar & Restaurant was perfect and your waitress were kind and helpful! Garafe was good and easy to access. All the best!!

Refrigerator wasn’t plugged in or turned on, key stopped working, service not the fastest considering the cost. Overall ok