Heinzenberg Vacations from ￥136,744

A beautiful rooftop area with good food and drinks. Clean rooms with very comfortable beds. Friendly reception staff.

The hotel was very nice and the lady that checked me in was very helpful. We were only staying for one night and it looks like an excellent spot to jump on the public transportation. The only downside, which I knew going in, was that the rooms do not have air conditioning.

Staff was incredibly rude. Even at the restaurant. Only staff that was amazing were the doormen/bell staff. Such a shame, because it’s a very charming property and in a good location.

The property is amazing and the rooms are spacious and extremely clean and comfortable. The corridors and the landings are in contrast with the rooms and seem a little outdated. The grounds are also very nice although all the focus is especially dedicated to the golf course. The spa was enjoyable with two nice indoor and outside (small) pools. However, we found that for a 4 stars « superior » hotel certain aspects could be improved, in particular in regards to service and food options. It lacked personable service and no particular interest was taken in showing us or explaining where things were in the hotel (ie. we had to explore and find all the amenities ourselves) or what was on the menu (which was written in German) or recommending good options for children (ie. We ended up with very spicy sauces on burgers for children and no one mentioned that perhaps we should choose an alternative sauce for the kids). Just little things that would actually bring this amazing hotel to its 4 stars rating as it felt the structure was worth the stars but not the service.

Nice to use the pool