Heiligenschwendi Vacations from ￥102,831

The property was clean & well presented. It was close to the tram stop & only a few minutes into the main city area. In regard to communication, This was very poor. We had booked a deluxe room 6 months prior to checkin & didn't find out until we queried the room that was allocated at checkin that it was a standard double. After various attempts to find out why this happened we were told that our booking hadn't gone through even though it was confirmed through Expedia. After negotiating with the onsite manager we were refunded the difference.

Great staff, especially Reception. Breakfast 7.7/10

Best place to stay in Interlaken . We loved our stay

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

Breakfast was nice. Location excellent next to the gondola. Playground outside.