Search Vacation Homes in Hapton

"Everything was great! very friendly and amazing staff works there, brekfast was spot on, location is just perfect. I wanted to give 5 stars, however i was a bit disappointed about laundry, as they dont provide it over the weekend. Also in our room we had a sofa, which wasnt in a best condition but it did not matter for us cuz we did not use it. Overall i will come back to this hotel again"

"Requested for service, and was not done when we returned back after day out. "

"Clean and comfortable modern hotel. Breakfast was very good."

"Perfect"

"Brilliant hotel. BUT The coffee bags in the room were rubbish. Needed two in a cup to get a coffee flavour."

"This place has a lot going for it. Good location (in one sense), clean, good layout, good staff, bars and cafés nearby. However if someone needed to sleep or have a quiet nap, this is NOT the place. It was extremely noisy until well into the morning. Also room I was in (208) was like a sauna meaning windows needed to be opened. Maybe there are rooms at the rear or side that wouldn’t have these issues. I was up at 8am to catch an early train and barely got any sleep. So despite it being a great place in many ways I wouldn’t stay there again unless I got a quieter room with air con."

"Great location, room clean, staff helpful, thoroughly recommend"

"Very quiet. Swimming pool was great. Food good. "

"I complained about the poor condition of the room provided for my stay and the unacceptable service received from the management staff the following morning. Upon entering the room, we were met with a strong smell of cigarettes. Furthermore, the wardrobe smelled strongly of urine, making it unusable. The room was unbearably hot, and it was evident this was a known issue as a fan had been left running prior to our arrival. The air conditioning unit was not functional, which resulted in almost no sleep. I also booked the hotel as it showed the hotel had a pool, of which we were informed this was closed around covid, I would assume this is a bit of false advertising. Due to a late arrival and a scheduled event, I was unable to report these issues immediately. I reported them to the manager on duty in the morning. The manager’s handling of this complaint was unprofessional. She was rude, interrupted me while I was speaking, and attended to other matters simultaneously. Furthermore, when arranging an alternative room, she was told over the radio that the "upgraded" room also "stunk of smoke," confirming a wider issue with room cleanliness. The manager offered a choice: accept a free upgrade but waive the right to complain, pay for an upgrade and complain or leave and try and claim the whole stay back. This is not an acceptable way to handle customer issues. I complained via the website and the email address provided, NO RESPONSE! "