Dear Asami,Thank you for choosing Pan Pacific Hanoi and taking the time to share your effortless stay with us.It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the convenient location, the magnificent vista to the Westlake, to the attentiveness of our all associates. My team and I appreciate your feedback and look forward to welcoming you back for another memorable trip in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Takahisa,Thank you so much for taking the time to share your pleasant experience at Pan Pacific Hanoi!It has been my pleasure to learn that the attentive and dedicated service at the Pacific Club has made such a dear impression on you.We all look forward to welcoming you back for another memorable trip in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear TADAMICHI, Thank you so much for your rating. We are looking forward to welcoming you back soon! Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for taking the time to share your comments. I am so sorry to hear that your room experience was less than perfect. Your feedback is very important to us as only through the lens of customer we are able to critique and further improve quality of our service and facility. We hope to have opportunity to better serve you in the near future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and taking the time to complete our guest questionnaire. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Cozy, Thank you so much for taking the time to share your comments. We are looking forward to another opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your rating. We are looking forward to having you again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, We would like to thank you for choosing to stay with Pan Pacific Hanoi during your recent visit to Hanoi and for sharing your appreciation with us. We are delighted to learn that you enjoyed the beautiful view of the lake and the Pacific Club Lounge. However, we are sorry for any disturbance caused due to the noise from the street during your stay. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pan Pacific Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for choosing Pan Pacific Hanoi for your recent stay and for giving us a perfect rating. Looking forward to welcoming you back very soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your great review. We are very happy to hear your compliments about the security and the scenery of our hotel. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your review after the stay with us. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear masa, Thank you so much for taking the time to share your comments. We are looking forward to another opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for taking the time to share your comments. I am so happy to learn that you have thoroughly enjoyed your stay, and forward to welcoming you back in the near future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Shingo, Thank you so much for choosing Pan Pacific Hanoi and taking the time to complete our guest questionnaire. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued guest, Thank you so much for your rating. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for taking the time to share with us your latest experience at Pan Pacific Hanoi. We regret to hear that your stay was not up to expectation, please accept our sincere apology. We very much appreciate if you could communicate us more details about your stay, therefore we can spot out the area of improvement, and to undertake the necessary actions and always improve the quality of our service. We are looking forward to hearing from you soon! Andrew Kim General Manager Pan Pacific Hanoi

Dear Toru san, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for taking the time to share with us your latest experience at Pan Pacific Hanoi. We regret to hear that your stay was not up to expectation, please accept our sincere apology. We very much appreciate if you could communicate us more details about your stay, therefore we can spot out the area of improvement, and to undertake the necessary actions and always improve the quality of our service. We are looking forward to hearing from you soon! Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for your review. We are looking forward to welcoming you back again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for taking the time to rate us! We look forward to seeing you soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We hope that on your next visit to Hanoi, you will have opportunities to stay longer with us to experience more our services and facilities. Looking forward to welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for giving us a perfect rating. We are so glad to read that we could exceed your expectations. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear m.nakano, We would like to thank you for choosing to stay with Pan Pacific Hanoi during your recent visit to the city and for sharing your appreciation with us. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pan Pacific Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear YJ, Thank you very much for choosing Pan Pacific Hanoi for your recent stay in Hanoi and for taking the time to share with us your feedback. We look forward to welcoming you back to the hotel not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your great feedback. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel in the near future. Sincerely, Andrew Kim General Manger Pan Pacific Hanoi

Dear アオ, Thank you so much for staying with us and taking the time to share your feedback. I am happy to hear that you especially loved the food here. We are looking forward to welcoming you again in the near future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Kazuhiro, Thank you for taking the time to share with us your review. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. However, in a continuous hunt for improvement, we really concerned about the difficulties you have experienced at breakfast and check-in during your stay. Please spend a few minutes to communicate us for more details as it is only through the lens of our customer are we able to critique and further improve the overall operation of our property. We are looking forward to hearing from you soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for your feedback. We are looking forward to welcoming you again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We were pleased to read that you liked the hotel location and the Fitness Centre. However, we were sorry to hear there was an issue with the drainage of bathroom and bathtub. Please rest assured we have addressed this with the Director of Engineering to ensure we improve on this. Thank you again for your feedback and it will be our pleasure to welcome you back to the hotel in the near future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for your great review. We are very happy to hear your compliments about the hotel. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for your comments. We hope to have another opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for taking the time to share your comments. We are looking forward to another opportunity of welcoming you again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for your perfect rating. We are looking forward to welcoming you back again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for taking the time to share your comments. I regret to hear that your experience this time did not mark good impressions and feelings on you. While I wish you had a better experience, may I take this opportunity to inform you that unless the laundry is sent before 10.00 am, it will be returned before 21.00 the next day. As this laundry is part of your benefits, it was not posted to your room and we could not remind you upon check out. Hence, the laundry was considered as forgotten belongings and kept in our Lost and Found. Since the laundry was requested to send to Japan, we have contacted a dedicated shipping company on your behalf and indeed the shipping fee was quite high. We finally paid for that courier service as gesture of goodwill, and I hope you understand that we have done our best to assist our guests. Thank you for your understanding. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear MASAHIKO, Thank you so much for sharing your review. We look forward to another opportunity of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and taking the time to share your feedback. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Valued Guest, Thank you for sharing your feedback with us after your recent stay. I am equally glad to hear that you enjoyed your experience and received great service. We look forward to welcoming you back again soon. Kind regards, Andrew Kim General Manager Pan Pacific Hanoi

Dear Siro, Thank you very much for your feedback. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Dear Sir/Madame, We are very sorry that your experience was less than perfect. Please allow me to reiterate my sincere apologies for all the inconvenience you have been through. You may count on our team’s commitment to provide nothing else that the best possible service and facilities to you and our guests moving forward. I hope that this will not alter your trust in our hotel and you grant us a renewed opportunity to welcome you back. Sincerely, Richard Tan General Manager Pan Pacific Hanoi

Dear Sir/ Madame, Thank you for your rating. We are glad to know that you enjoyed your stay at Pan Pacific Hanoi. We hope to welcome you back soon. Sincerely Yours, Richard Tan General Manager

Dear Sir/ Madame, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality and service We would be more than happy to welcome you to our hotel soon again! Sincerely, Richard Tan General Manager