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Family Hanoi Hotel
3.5 star property

Hotel with 24-hour front desk, walk to Hoan Kiem Lake

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June 2024

Family Hanoi Hotel

Photo gallery for Family Hanoi Hotel

Property amenity
Balcony
Exterior
Egyptian cotton sheets, premium bedding, down comforters
View from room

Overview of Family Hanoi Hotel

Reviews
6.4

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Hanoi, 39C Hang Hanh, Hoan Kiem
  • Popular LocationRainbow Cafe1 min walk
  • Popular LocationHang Gai Street3 min walk
  • Popular LocationHanoi Long Bien Station16 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)24 min drive
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Room options

View all photos for Deluxe Double or Twin Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room, Balcony

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 32.0 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Deluxe Triple Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
Ceiling fan
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double or Twin Room

Highlights

Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
Ceiling fan
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Room, Balcony

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Balcony

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for Deluxe Triple Room, Balcony

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room, Balcony

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

About the neighborhood

Hanoi

Located in Hanoi, Family Hanoi Hotel is in the city center. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travelers looking to shop may want to visit Hanoi Old Town Night Market and Dong Xuan Market. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
Visit our Hanoi travel guideOpens in a new window

What's nearby

  • Hoan Kiem Lake - 5 min walk
  • Hanoi Old Town Night Market - 5 min walk
  • St. Joseph's Cathedral of Hanoi - 6 min walk
  • Dong Xuan Market - 10 min walk
  • Hanoi Opera House - 16 min walk

Getting around

  • Hanoi Long Bien Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 25 min drive

Restaurants

  • Pizza 4Ps 11B Bảo Khánh - 1 min walk
  • Met Restaurant - 4 min walk
  • Gau Coffee & Bakery - 4 min walk
  • Xôi gà bún thang Hàng Hành - 1 min walk
  • Hidden Alley - 1 min walk

About this property

Family Hanoi Hotel

Hotel near Hoan Kiem Lake
Close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Family Hanoi Hotel provides a terrace, dry cleaning/laundry services, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
Other perks at this hotel include:
  • A front-desk safe, luggage storage, and smoke-free premises
  • A 24-hour front desk and tour/ticket assistance
Room features
All guestrooms at Family Hanoi Hotel have comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More amenities include:
  • Heating and ceiling fans
  • Egyptian cotton sheets, Select Comfort beds, and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels and DVD players
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian-cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Family Hanoi
Family Hanoi Hotel Hotel
Family Hanoi Hotel Hanoi
Family Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is Family Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Hanoi Hotel?

This property doesn't offer parking.

What time is check-in at Family Hanoi Hotel?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Family Hanoi Hotel?

Check-out is at noon.

Where is Family Hanoi Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake, and Hanoi Old Town Night Market. Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Long Bien Station is 16 minutes by foot and Hanoi Railway Station is 20 minutes.

Family Hanoi Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick intro to our room to show us where the minibar and extra bedding was would have been great, found it all eventually. No hot water the first night, but was quickly sorted out the next morning. Night staff were excellent. Excellent location.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Family hotel review
Very nice hotel and breakfast. Only problem is that there's no elevator and we were in the 5th floor
Stayed 2 nights in Sep 2018

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치좋고 가성비 굿 조식도 좋아요
아주만족입니다 위치가 좋고 호안끼엠 바로 옆 주요 관광지 바로 옆 택시로 도보로 이용 가능하고 맛집도 마찬가지로 바로 옆
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
보통
체크인하려고 하니까 옆호텔인 Hanoi family hotel이 같은 사람이 운영하는 곳이니 거기로 가라고 해서 마음대로 짐을 옮겼다. 여자사장 굉장히 불친절함. 창문이 부실해서 밖의 기름냄새가 다 들어오고, 노래소리 들림. 위치와 와이파이는 최고. 그렇지만 재방문 의사 없음.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパよし！
ホアンキエム湖の近くで観光しやすいです。 スタッフはやさしくて親切だし、朝ごはんもとってもおいしいです。 部屋の設備や清潔感は値段相応です。 エレベーターがないのだけが不満ですが、荷物はスタッフが運んでくれるのでそれ程困りません。
Stayed 2 nights in May 2019

2/10 Terrible

KYUNG WOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
늦은체크인시 예약하지 마시길..
레이트체크인하겠다고 했음에도 체크인하려고하니 다른 호텔로 인계했다. 더 후지고 5층을 케리어들고 계단으로 옮겼다. 늦은 새벽이라 무서운데 정말 황당했었다. 앞으로는 돈 조금 더주더라도 4성을 이용하겠다. 하노이 도착 첫기분을 엉망으로 만들어줬다.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Lim, KOREA SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities
좋은 호텔이지만..
좋은 위치의 호텔. 힘들었던 기억은 객실이 1층~5층까지 각 층에 1실만있었음. 묵었던 곳이 5층이었는데... 엘리베이터가 없어서 계단을 이용했는데 너무 힘듬. 계단또한 원형의 돌고도는 계단이며, 폭도 좁아서 짐을 들고 오르내릴때 고생이 많았음. 아이들이 내려갈때는 위험성도 있음
Stayed 2 nights in Aug 2018