Hanoi Botanical Garden

The breakfast was very good with good variety of western and Asian options. The location of the hotel is excellent … very close to night market, restaurants and retail. My key objections: (1) I arrived around 11am. Even though the hotel had rooms available for my immediate checkin, the hotel staff insisted not to check us in unless we paid an extra fee. We left our luggage in the lobby and went out for lunch instead. Not the most accommodating staff and management. (2) most rooms in this hotel have no windows. They called them interior windows which basically open into a dead area. If you are not claustrophobic, then I guess it’s ok. Personally we prefer windows so we can get some fresh air.

Best hotel I’ve ever stayed in.

We booked a suite with King bed. The bath tub and shower combo was a little concerning as it is very high up and you'd have to climb up into; can be a major trip hazard for older adults. I am in my late 30's and had a hard time. When the tub was wet, i nearly killed myself trying to get in to shower. Again, the tub function did not work. To make up for the room, the staff was extrememlt hospitable. Very accommodating, friendly, and helpful. They made the e perience enjoyable at the hotel. Always making sure we were happy with our stay. I would recommend this hotel for its close proximity to Hoa Kiem Lake and eateries.