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Okura Act City Hotel Hamamatsu

4.5 star property
Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu

Choose dates to view prices

Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
Lobby lounge
View from room
Lobby lounge
Banquet hall
Located in Naka Ward, Okura Act City Hotel Hamamatsu offers a refined experience. Guests can enjoy Italian dishes, visit the on-site grocery store, coffee shop/cafe, or book a hair salon appointment. Concierge services help visitors make the most of their stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is ￥15,248
￥18,719 total
Nov 3 - Nov 4

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 40 of 40 rooms

View all photos for Premium Comfort Single Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Single Non-Smoking

  • Sleeps 1

View all photos for Premium Comfort Casual Twin Room

Coffee and/or coffee maker

Premium Comfort Casual Twin Room

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
Toilet with electronic bidet
  • 31 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Corner Double Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Twin Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Room

Suite Room | 1 bedroom, in-room safe, desk, soundproofing

Suite Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 88 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 50 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Private bathroom
Shower/tub combination
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Triple Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Toilet with electronic bidet
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Triple Room

Combined shower/tub, free toiletries, hair dryer, slippers

Premier Comfort Floor Triple Room

  • Sleeps 3

View all photos for Premier Comfort Floor Twin Room

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room

  • Sleeps 2

View all photos for Corner Room

1 bedroom, in-room safe, desk, soundproofing

Corner Room

  • Sleeps 2

View all photos for Deluxe Single Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Non Smoking

  • Sleeps 1

View all photos for Deluxe Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Smoking

  • Sleeps 1

View all photos for Corner Double Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Smoking

  • Sleeps 2

View all photos for Corner Double Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Smoking

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

View all photos for [Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

Combined shower/tub, free toiletries, hair dryer, slippers

[Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

  • Sleeps 2

View all photos for Premium Comfort Corner Double Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

View all photos for Premier Comfort Deluxe Twin Room Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Floor Single Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Single Room Non-smoking

  • Sleeps 1

View all photos for Standard Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Single Smoking

  • Sleeps 1

View all photos for Standard Floor Deluxe Twin room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Deluxe Twin room Non-smoking

  • Sleeps 2

View all photos for Suite

Living area | TV, pay movies

Suite

  • Sleeps 2
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About the neighborhood

Map
430-7733, Shizuoka-ken, Hamamatsu, 111-2 Itaya-machi Chuo-ku

What's nearby

  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.2 km
  • Act Tower - 2 min walk - 0.2 km
  • Hamamatsu Observation Deck - 3 min walk - 0.3 km
  • Hamamatsu Castle - 18 min walk - 1.5 km
  • Hamamatsu Arena - 3 min drive - 3.2 km

Getting around

  • Hamamatsu Station - 8 min walk
  • Chubu Centrair Intl. Airport (NGO) - 116 min drive

Restaurants

  • ‪珈琲館 - ‬4 min walk
  • ‪フレッシュネスバーガー - ‬1 min walk
  • ‪中国料理桃花林 - ‬3 min walk
  • ‪フィガロ (Figaro) - ‬2 min walk
  • ‪マイン・シュロス - ‬6 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel located in Naka Ward
Take advantage of a grocery/convenience store, a coffee shop/cafe, and a hair salon at Okura Act City Hotel Hamamatsu. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • A 24-hour front desk, concierge services, and an elevator
  • A banquet hall, a front-desk safe, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 322 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • Wardrobes/closets, refrigerators, and daily housekeeping

Similar properties

Front of property

HOTEL SUI HAMAMATSU

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 242 reviews
The price is ￥8,886
￥9,862 total
Nov 3 - Nov 4
HOTEL SUI HAMAMATSU

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is Okura Act City Hotel Hamamatsu pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Okura Act City Hotel Hamamatsu?

As of Oct 5, 2025, prices found for a 1-night stay for 2 adults at Okura Act City Hotel Hamamatsu on Nov 3, 2025 start from ￥15,248, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Okura Act City Hotel Hamamatsu?

Self parking is available for JPY 1000 per night.

What time is check-in at Okura Act City Hotel Hamamatsu?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Okura Act City Hotel Hamamatsu?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Okura Act City Hotel Hamamatsu located?

Located in Naka Ward, this luxury hotel is steps from Hamamatsu Museum of Musical Instruments, Act Tower, and Act City Hamamatsu. Hamamatsu Observation Deck and Hamamatsu Science Museum are also within 5 minutes. Hamamatsu Station is 8 minutes by foot.

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Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 74 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 12 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

10/10 Excellent

NAOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

lindsay

Liked: Staff & service, amenities
Really great hotel excellent location from Train station . Amazing views of the ocean and the city.. walking distance to Hamamatsu Castle… across street from Music Museum… good food close by.. nice city not as busy as Tokyo. Nice reprieve from the chaos.. only thing that would be nice is if they had a pool… to cool off on such a hot day
Stayed 2 nights in Aug 2025

10/10 Excellent

Seok Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, but the interior is old.
Stayed 1 night in Sep 2025

10/10 Excellent

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

8/10 Good

Corin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Stayed 4 nights in Jun 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Stayed 2 nights in Oct 2024

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Kacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

8/10 Good

Julien

Liked: Cleanliness, staff & service, room comfort

Good overall stay despite a possible improvement

Large double room with a nice view on the city and the ocean. The hotel used to be quite high end but really need a renovation to pretend keeping this status. I’m also surprised by the poor environment consideration (changing the towels every day despite the fact that they are still hanging, single use amenities, high consumption lamps, etc)
Stayed 10 nights in Feb 2025

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and bath was not as good as I expected
Stayed 2 nights in Oct 2024

8/10 Good

R.

Liked: Cleanliness, staff & service
good place to stay at Hamamatsu with nice views and prime location but the facility is fairly outdated. As the elevator going really slow for the one going up to 40 stories, and water from shower being too insufficient to call it adequate.
Stayed 1 night in Aug 2024