Check COVID-19 restrictions.

Find out moreOpens in a new window

Okura Act City Hotel Hamamatsu

Photo gallery for Okura Act City Hotel Hamamatsu

Featured Image
Indoor pool
Indoor pool
Indoor Spa Tub
View from Room

Overview of Okura Act City Hotel Hamamatsu

Okura Act City Hotel Hamamatsu

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
430-7733, Shizuoka-ken, Hamamatsu, 111-2 Itaya-machi, Naka-ku

Explore the area

  • Popular LocationHamamatsu Museum of Musical Instruments2 min walk
  • Popular LocationHamamatsu Science Museum4 min walk
  • Popular LocationHamamatsu Castle2 min drive
  • AirportShizuoka (FSZ-Mt. Fuji - Shizuoka)40 min drive

Choose dates to view prices

About this area

Hamamatsu

Located in Hamamatsu, Okura Act City Hotel Hamamatsu is connected to a shopping center. Hamamatsu Castle and Kamoe-ji Temple are local landmarks, and some of the area's activities can be experienced at Shijimizuka Park and Enshunada Coastal Park. Hamamatsu Museum of Musical Instruments and Hamamatsu Science Museum are also worth visiting.

What's nearby

  • Hamamatsu Museum of Musical Instruments - 2 min walk
  • Hamamatsu Science Museum - 4 min walk
  • Hamamatsu Castle - 2 min drive
  • Hamamatsu Municipal Art Museum - 2 min drive
  • Kamoe-ji Temple - 3 min drive

Getting around

  • Hamamatsu Station - 8 min walk
  • Chubu Centrair Intl. Airport (NGO) - 84 min drive

Restaurants

  • Figaro – Restaurant offering Italian cuisine. Open on select days.
  • Toh-Ka-Lin – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Yamazato – Restaurant offering Japanese cuisine. Serves lunch and dinner on select days.
  • Sazanka – Restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Paganini – Serves dinner on select days.

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel connected to the convention center in Hamamatsu with 5 restaurants
This hotel features 5 restaurants, an indoor pool, and a health club. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space. All rooms are soundproofed and feature free WiFi, free wired Internet, and in-room massages. TVs, refrigerators, and hair dryers are among the other amenities available to guests.
Okura Act City Hotel Hamamatsu offers 322 air-conditioned accommodations with safes and slippers. Televisions come with pay movies.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Hamamatsu hotel provides complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 6 years old are not allowed in the spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 2100 for adults and JPY 1200 for children
  • 5 restaurants

Things to do

  • Health club
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business center
  • Computer station
  • Conference center (19121 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Pay movies
  • TV

Food and drink

  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: JPY 2100 for adults and JPY 1200 for children (approximately)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: JPY 4000 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 6 years old are not allowed in the spa tub

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 451 out of 767 reviews
5 - Excellent 59%
Rating 4 - Good. 236 out of 767 reviews
4 - Good 31%
Rating 3 - Okay. 55 out of 767 reviews
3 - Okay 7%
Rating 2 - Poor. 19 out of 767 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 767 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
An older but very elegant hotel. Many of the employees spoke English and all went out of tgeir way to help us. Discounted parking underneath the hotel. Great location, close to many places including the shinkansen and local trains. Excellent for a romantic weekday, large enough for a family trip
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you reserve through Expedia you will lose any benefit comes with the Harmony Loyal status such as free parking, free breakfast and free use of health club. I was not told about that.
Stayed 4 nights in Jan 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Window was large with a great view. Great location with easy access to/from shinkansen. Great for a stay with little kids.
Stayed 2 nights in Nov 2020

5/5 Excellent

Stayed 1 night in Jul 2020