Hagen Vacations from ￥330,389

The hotel is in a great location, and continues to have a good vibe and it also attracts nice crowd in the evenings, partially thanks to also being home to a fantastic Italian restaurant. However, this is my second stay at the hotel over the last 4 months and I've noticed that the rooms haven't been upgraded for a good number of years - simple things like damaged corners, chipped paint, loose fixtures etc. For this type of hotel category, better on-going maintenance could be expected. There also appears to be no or lack of acknowledging correspondence via the booking website that I used. I ended up having to contact the hotel directly (24 hours prior to my arrival) about an early check in query. Whilst this issue was positively resolved, I was surprised to hear that previous messages via the app had been received but somehow ignored. Again, this was also the second time I've encountered this problem.

Love breakfast. Perfect for my finicky 13 year old daughter. Tasted amazing!, especially after 28 hours of travel. Loved swimming too. Service was amazing and so helpful with anything we asked for help with. Came from Idaho and loved every minute. Beautiful inside and outside.

The best service, all round, that I have ever experienced in any hotel

Very nice hotel, a bit basic but very clean and good. The elevators are very slow

Hidden gem of a hotel with excellent renovated room design & amenities. Helpful staff, quality breakfast.