4/10 (不満)
Md
家族旅行
2025 年 1 月 5 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There were numerous stains on the bedsheets, quilts, and pillows, which I noticed upon arrival. However, I chose not to report them, as our stay was for only one night. During checkout, the staff inspected the room and accused us of causing the stains. I had to spend considerable time proving that the stains were not fresh but pre-existing, which was evident upon close examination but difficult to convince them of. This reflects either poor management or management operating with questionable intentions.
Despite the time I spent disproving their baseless allegations, no compensation or gesture of goodwill was offered. Additionally, given the price of the room, the overall service was unsatisfactory. Service was slow across all areas, the breakfast was basic and lacked variety, and the bathroom mirror was permanently stained, making it inconvenient for tasks like shaving.
Md
2024 年 12 月に 1 泊滞在