Guttenberg Vacations from ￥161,130

We booked two superior apartments, told to be modern and have a great view. They were also said to be on the first floor, according to their own website. When we arrived, we were assigned two completely different apartments. One on the ground floor, with a view of bushes and people passing by just outside the windows. And with really dirty carpets.. and the other one was on the third and topmost floor, hot as hell when we arrived, and with a good view if you opened the roof window and leaned out just in the right angle. Both were dirty and absolutely nothing like the pictures and descriptions online. We were really, really disappointed as we had looked forward to this stay. We also told the man in the reception that one of the curtains were missing in the downstairs apartment. He said he would come check it out, as people could walk by and look straight at the beds if they wanted to. But he never showed. So we had to cover it with a bedsheet. The only positives were good beds and an ok breakfast.

This hotel is amazing. The staff were extremely friendly and professional here. Always willing to help when asked from the laundry service to concerns with food to technical issues you may have. You truly feel like an honored guest here

The location was very good - easy to get to from the airport (train to Frankfurt Hbf and 1 stop on the U-line) or into the rest of town. Some dining options nearby, not a lot of shopping or supermarkets/mini-markets in that part of town which we saw. We only stayed one night. I was surprised our room had 2 single beds and not a queen bed. The shower leaked _a lot_, covering a lot of the floor with water - we mopped this up with the extra towels provided. However, house keeping is only every 4 days, so we probably used up our multi-day towel allocation dealing with the shower door leak. Bathroom big, main room less so. Seemed good value for money, but there was nothing happening in the convention centre across the road and the hotel felt pretty quiet.

Was here for a week for a conference and the room was comfortable, clean, well maintained. My only gripe was that they don't refull coffee and water when doing room service, I had to ask at the reception. That wouldn't be an issue for a shorter stay. Highly recommended.