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「The hotel was great and the staff were very helpful. My only suggestion would be that the pool are be maintained a little better. Always full trashcans around the pool, chairs in disarray, and pool toys and clothing always scattered around the pool. The pool itself was always clean.」

「Overall the room was good but there were some issues. First, they do not have a place to check bags, and there are no independent luggage storage facilities in the area. Therefore when I arrived early, I was unable to enjoy the beach because I had to wait to check-in. I did not have a rental car. Second, the room and building had a strong musty odor. Similar to a room that was previously converted from a smoking to nonsmoking room. Lastly, the hand soap dispenser was out of soap. This should be...

「I was pleasantly surprised at how nice the room was and how comfortable the bed was! The employees on both the night shift when we checked in and the morning when we checked out were so nice and helpful! We would definitely stay here again!!」

「Staff friendly」

「We absolutely loved our stay. I never go back to the same place twice however, we have booked again for next year.. The staff was amazing and very helpful. Breakfast was great! The location is perfect and the beach was exceptionally awesome… Highly recommend the Tides..」

「The room smelled terrible. They tried to clean but still smelled like seafood. 1 elevator worked. It took forever. Very sub par for the price I had to pay. Way overpriced!!!!」

「Phenomenal property and location to stay in Gulf Shores, AL. Highly recommend this Embassy Suites location!!」

「Beach view was nice, but as usual we were booked in the room most distant from the elevator! I am handicapped. We arrived 1 hrs early, and the desk clerk took my phone number and said wait for a call. Meantime 4 more parties came in saying we know we are early....but they were checked in immediately. ALL 4 PARTIES. We were never called so at 4:15 we asked the desk to do something. Yada Yada you have a beach view room....sorry for the 1 hour plus wait. Guess what the 4 parties referred to...