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"I stayed here last week. The room last week was excellent. This week - the shower was extremely poor, a trickle of water. The room was not as clean as it should have been. There were stains on the carpet. Very disappointed this time."

"Everything was ok, they meet the minimum standards, few minutes by bus 423 from T5"

"Breakfast was great. Staff was excellent, courteous and friendly. Room could of had a mini fridge and a bigger table. Bar was good. Easy access from airport to hotel. Had a great time visiting London and its surroundings. Love to stay at holiday inns. Thank you. "

"Good bar"

"Shops nearby at gatwick."

"Terrible hotel Locker in our rooms not working Food was terrible"

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"Staff were unhelpful at check in. The room was enough for the night before my flight. It had towels. Bathroom poor design as it got everything wet."

"The WiFi worked well, all the staff were very pleasant and helpful. "