4/10 Poor
Lacey, Boston
Traveled with group, Traveled with partner
May 13, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
So the first day I arrived to the property, the drainage for the shower was horrible. All of the water came out of the shower and spread it all the way out to the bedroom area, getting on my suitcase and all of my belongings. When that happened, I tried to reach out to the front desk to have somebody come down and the phone didn’t work, but on top of that, there was no directory on the phone to know who to call or what extension I might have to use. Every day the toilet would not flush so we had a constantly call someone to come and fix the toilet mind you I wasn’t put in toilet paper in the toilet. I was putting it in the trash barrel. Room service was horrible every morning, I’ll put the sign on requesting for room service. The only thing that they would do is change the towels the day before I left. I called and asked them if they could come to room service and they asked me. What did I need to get done.. food horrible & it seemed like a lot of locals came to the property so try to get a drink was kind of impossible, especially when you don’t speak the language and they kno you’re a tourist
Lacey
Stayed 6 nights in May 2024