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何度も宿泊しているが、今回は特に朝食会場のあるスタッフのサービス精神が感じられなかった。具体的にはアジア人1人で食事をするのが憚られる雰囲気を醸し出す。笑顔が皆無でふてぶてしく、他の宿泊客への説明が私にはなかった。ただし、食事内容は美味しく素晴らしい。受付の方々も感じが良い。部屋は古く普通だが、愛着がある。部屋の配置が迷路のようなので避難経路は確認しておくことをオススメする。目の前のニューウォークの散歩が気持ち良い。

I’ve booked two standard for a trip in April 26. On arrival, we were given a family room and informed that that was the last room they had available. Entry into the room electrics in did not work it was cold with one bed settee prepared and a double bed. Upon complaint and insistence that our original booking was two standard. And given our health condition that’s the reason we chose the option after a healthy discussion and pointing out our health needs. An indicating that “Grand” should be dropped from “ The GrandHotel. As the price is charged did not show the services and the quality of the room. We were given the two standard bedroom that we booked for originally. It was explained that the Hotel was going through renovation and had limited option to offer. Considering our booking was done in April and our day was in October 26. There was no prior warning of any changes until we arrived at the hotel. Next day we had a nice breakfast thanked the manager and left. If we’re given the original booking initially We would’ve had a pleasant experience and a positive regard for the desk staff. Be mindful, it’s old Hotel going through renovation an updates to modernise.

Very clean. Close to the city center and King Power Stadium. The restaurant is also good.