Greater London Vacations & Trips from ￥261,040

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Great location in Central London. Excellent Breakfast buffet. Cabs out front all day so easy to get around town.

Unfortunately I cannot recommend this hotel. They have rooms in the basement! For the amount of money they charge a night, it’s completely absurd for them to think people will be ok with a room in the basement. It’s felt so cluster phobic, it was dreary, no windows and it was dark. There was constant noise coming from the ceiling they kept me up at night. I think it was the elevator machinery. I complained to the front desk and asked to be moved. They said they could “possibly” move me but would have to charge me extra! Really? When booking the room, no where did it say room in BASEMENT. Never would I think a hotel will offer basement accommodations. The staff however was super friendly but the room was horrid. If you decide to make reservations at this hotel, ask to NOT be in the basement!

My partner and me stayed for one night. This place has great potential but they need to work on several areas. It was very clean the room was very nice and the air con was spot on. Negatives breakfast. Yes it’s a bonus getting a breakfast in a London hotel but this was very poor. No hot water in morning so no shower which was very very disappointing. No explanation as to why . Barman in evening when we returned after watching London show not particularly receptive . A bit of courtesy goes a long way. In summary lots of things to be improved but with a bit of effort this will be achievable

Londons best hotel - perfect