Gnephoek Vacations from ￥295,026

The bathroom and the room were dirty, there was no toilet paper. The service was terrible.

Very clean room. Staff were excellent, helpful and friendly.

Great sized apartment

Room was unbearably hot on the first day. Someone left the thermometer on 30C... It took the whole night & following day to cool down as it was a top floor (3rd Fl) apartment and being under the eaves the heat was trapped. The only ventilation was a velux window in the sitting room. There was no way to ventilate the bedroom, which was steaming hot. All the windows in the bedroom were locked by the hotel. The coffee machine was broken. Expedia website says: "Exceptional service & staff The top-rated staff and service will ensure you feel welcome and pampered." But the property is unstaffed as per small print. We had stayed here (and at other Yays) before, when it was still had a front desk. During a major power cut Numa took hours to reply to guests who had asked for advice. On collecting suitcases from a locker inside the building, my access code no longer worked and I had to wait for online help. Yays said the code did work but it did not and I resorted to take photos showing I was still outside. It all took a bit too long and was stressful. Luckily another guest heard me knocking and let me in. Then had to run to catch my train. Building is clean. Has a lift and very steep stairs. Furniture is fine, bed was fine. Location is great. Personally I prefer a place with front desk staff etc but if you don't require that it is fine.

Great attention to detail.