Gezala Vacations from ￥108,734

We had a great stay except for our fridge in the room. We left messages with the AI receptionist (we even kept our do no disturb tag off of the door like they said) no one came to the room. Spoke to two different people from the front desk and requested to have the fridge fixed. But no one came at all. We had to discard medications because of this. Overall the room was clean and the valet service was great. Wish we were given an update or if they came atleast stay in communication. Quite disappointed with the outcome.

The staff were very nice and welcoming. The check in process was very simple and easy.

Room is clean. Staff are polite. No complements in the room, no single water or coffee maker. The candies, nuts and wine in the fridge are not free. There’s a note that you if you remove for over 30 seconds, you’ll be charged in your account because there’s a sensor from the base. I rather go another hotel where at least a water bottle.

I have no legs and was charged for a resort fee of $300 for something that was closed..No hot no nothing,.but LOVED the hotel.