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ウェルカムドリンクのサービスが素晴らしい。提供時間の長さと軽食のパンケーキやお茶漬けが嬉しかったです。

施設が新しか、非常に快適だった。スタッフの対応も好感が持てた。

The check in process was quick and seamless. I used a luggage delivery service and my luggage was waiting in the lobby at my arrival. The woman at the desk was pleasant and helpful with tips for my stay. The room was clean and contained slippers as well as compartments at the door for my arrival. The kitchen has dishes and an ice tray in the freezer!! As a family of 4, we appreciated the large closet, separate toilet and bath area as well as the sliding wall. There is a beautiful garden acoss the street and many shops within walking distance. I appreciated the quiet of the area and the balcony area for the apartment. The only downside is the difficulty in obtaining a luggage delivery service for the next leg of my trip. But I would definitely visit this property again.

今回の旅行は急遽決まった2家族の旅行でしたが、旅館の対応やスタッフの木目細かいサービスや館内の綺麗さ、アメニティーの充実などすごく満足しております。 有馬に色々旅館がある中、この旅館に出会えて良かったですし、もうひと家族の大満足でした。夜も朝も食事は頂いてませんが、今度は食事付きにしてもいいかなと思いました。