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"Check-in was great, nice to sit and relax. Room was spacious and well laid-out."

"Beautiful hotel with a great view of mount Fuji! We stayed there 2 nights and enjoyed the day biking around kawaguchiko. Made for a good break after spending a few days in the busy city of Tokyo. "

"Good view. The first night, the pillow is too hard, but changed for me the next night."

"Beautiful big onsen hotel with Mt Fuji view, great food & lovely Japanese garden that is well-kept. Staff were welcoming the moment we arrived & on our departure ready to help with our luggage. We had free access to wine lounge & we enjoyed the wine tasting, their iced cocoa & Godiva ice cream were yummy. Nightly there were drum performance & bingo games 👍"

"This hotel was WOW! We went to Japan and stayed at 4 different hotels and this one was my favorite one. Service was a 100000/10 food was great, views were unbelievable amazing. Keep in mind this hotel is located on a rural area so you are about 20 min away from the little town and everything closes at 8. Meaning you are unable to get into public transportation or taxi after that time. We had to walk 30 min to get back to the hotel. Nothing major, you really don’t hav to leave this hotel because it is stunning "

"Shuttle and luggage storage services are excellent!"

"Gold standard service "

"Great hotel room, with an amazing view of Mt Fuji. The staff is also very friendly, the room very comfortable and the breakfast buffet was a great choice with many different dishes and local food. Highly recommend! "

"Great service by staff. Reserved non-smoking room but room smelled like smoke. Pointed out to reception and was promptly upgraded."