Freeport Peninsula

Firstly when I checked in the room wasn't cleaned properly, there were Garbage filled in the drawers from the previous guests, the bottles in the bathroom wasn't refilled... Dinner hmmmmm to get in a resturant was horrible even tho you didn't need a reseravation the workers made it so hard for you to get something to eat.. I'm a regular traveler, I travel 4 or 5x a year and this is the utmost worst experience... On the good side i must big up UROY bellboy omggg he was so helpful, plus Nadesha the bartender in the lobby omgg she held down the bar well, very pleasant and hardworking those two workers deserve 5stars oops how can I 4get Cornell hardworking bartenders... One of the main problems this place have is SHORT STAFFED... These workers are overwhelmed... P.S 1st resort I've been to that charges for a beer $5US for a corona and $4 red bull... that's crazy.. Entertainment suckkks .. In the Sovereign shop charges taxes on items hmmm plus $1US for a bag to put your things in crazy

Food was horrible!! I’ve stayed at other Riu and food was amazing. They need a new chef. We put the door tag on our room for housekeeping to clean the room we came back mid afternoon no one cleaned we called front desk and they said they would send someone. We went back to our room that evening and the door tag was replaced with a do not disturb and room was not cleaned. Around 9pm someone came and asked if we still wanted them to clean the room we asked for them to come back in the morning. They need to do better.

Beautiful property with helpful staff. There were multiple dining options and fun activities. The swim out was amazing and PRIVILEDGE is worth the money.