2/10 (非常に不満)
Masahiro、Chuoku
2025 年 6 月 26 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I stayed at the hotel recently and unfortunately experienced several issues during my stay. When I entered the room, a fan was already placed inside, which suggested that the air conditioning had been out of order from the beginning. This was later confirmed when I asked the front desk—they said it could not be fixed. The room was fully booked that night, so a room change wasn’t possible.
Additionally, the refrigerator was completely non-functional, which was quite inconvenient. As a gesture, the staff offered complimentary breakfast, but I had an early departure and couldn’t use it. Instead, I received bottled water and some ice, which I appreciated.
However, another problem occurred. I placed my clothes on a bath towel that had been placed under the sink, only to find my clothes soaked later. It turned out there was a leak from the S-shaped pipe under the sink—drain water was dripping from a joint in the pipe.
While the staff was polite and tried to help within their limitations, the overall experience was disappointing. I hope the hotel takes these maintenance issues seriously and addresses them for future guests.
Masahiro
2025 年 6 月に 1 泊滞在