Booked an executive room; it was on the top floor of the hotel. After checking into the room (approximately 6pm) we noticed it was very warm. I contacted the front desk and was assured the air conditioning was on. As we left for dinner I requested that they have engineering check our air conditioning as the room didn’t seem to be cooling off. We The room overlooked the main train station so leaving windows open was not acceptable.
Upon returning to our room it had not cooled at all. The clerk found us a room on a lower floor, a downgraded class with one window.
It quickly became obvious that this t very was no better. Additionally, this hotel does not have portable fans.
I asked to speak to a manager, and was contacted by one who was at home. Indifferent seemed to be the attitude.
Eventually they moved to the first floor, ended up leaving the window open, and got very little sleep.
This situation could have been avoided had I been informed the air conditioning was off ion my initial inquiry. I would have gotten a room at a different hotel. As it was, this situation was ‘resolved,’ unsatisfactorily, at around 11pm.
I don’t know if it’s fair to blame the hotel, Orr the booking site, however, it left a very negative impression. The downgraded room isn’t the source of the rating, though they felt no refund of the rate was due