Find Family Hotels in Florence, AZ

"The bed and pillows were very uncomfortable. The room smelled musty. The overall appearance looks poor quality and outdated. There was furniture stacked up at the landing of a stairway, and laundry bags left at the landing of the main stairway. I wouldn't stay here again."

"I hate to say anything negative about a business, but it’s not fair for customers to think they’re getting something they aren’t. Upon walking into the hotel, I noticed the carpet was covered in trash. Seemed a little off-putting, but surely the rooms will be clean. Then, hotel room absolutely reeked of mildew/mold. I can understand it not smelling like fresh roses, but mildew seems like a safety hazard to inhale. It made me seriously question the cleanliness of the room. How had someone deemed it clean and acceptable? The manager apologized and offered us a smaller room that was available. It still didn’t smell great, but we decided to give it a shot. I wish I hadn’t. They offer one sheet on the beds. It felt like sleeping with a napkin on my body. We asked for additional blankets and received blankets made of actual gauze, so that did not help. It took an act of congress to turn the shower faucet on. The nob was so hard to turn, and once you succeeded, hardly any water came out! The sweet housekeeping staff apologized and said they were seriously understaffed. Which I appreciated, but also, so the rooms hadn’t been cleaned?! They did make 1 out of 2 beds for us. Ha. Weird. I’ve never stayed somewhere so filthy in my life. Spilled milk in the hallways. Trash everywhere. Is the vacuum broken? The place has potential to be decent, but customers expect a clean room at the very least. This was not my experience, or the experience of several other guests in the hotel. "

"The staff was fantastic! My husband was having medical issues and I called them to see about an early check in. Not only were they accommodating, but upon our arrival they helped us load a luggage cart to get to our room . The shuttle driver actually waited with my husband while I got a wheelchair assist. They made a stressful time SO MUCH EASIER! "

"The first room I was in had a horrible musty smell. The second room was much better but the drain in the shower did not work well. I had wrap a piece of plastic around the drain cover in order to have the water drain while showering. There were also rust stains on the shower wall. The staff was very friendly and helpful during our stay and the breakfast was wonderful."

"Nice quiet place many thanks"

"Inter"

"The room was nice friendly staff The main bathroom toilet was clogged they never took care of it despite multiple requests other than that it was nice "

"Terrible. Exceptional front desk staff though especially the lady that checked us in. No internet services. Not soo good breakfast. Renovation of the rooms going on with alot of junks outside room."

"Personal is only available from 8-8 daily. Entry cards demagnetize easily and if its after 8pm you have to wait for security. Room was not cleaned properly before i was given the keys. I will not be staying here again."