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"Front of house staff were best thing about the hotel. Decor was outdated & bed sheets smelt. The gym was the worst gym I’ve ever been to, wasn’t even x2 of some of the weights. Really needs addressing if the hotel is advertising a gym as an facility"

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime flight. Thank you! "

"Room was clean and well appointed. Excellent sound insulation. Bed good but pillows a little hard. Breakfast fin. Brasserie bar gets very busy in the evening. Parking very reasonably priced. "

"beautiful place and grounds "

"The staff went above and beyond to make our stay enjoyable "

"Great hotel for an overnight stay, especially if you have an early flight out of Heathrow. It's 2 mins walking distanct to the terminal and it is all connected by a bridge which means you will never have to venture outside to get to T5. Breakfast is fantastic and staff are great!"

"Pleasant staff, great fish/chips, beautiful location on the banks of the Thames. Lousy local taxi service, however."

"Ok"

"Great check in clean room"