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"Can not ask for a better experience - a luxury hotel connected right to Terminal 5 at Heathrow. Just what one needs after a long flight or before an early morning departure."

"Staff in the breakfast restaurant were fantastic (especially Joy - very helpful!)"

"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "

"Hotel was great option for travelling on from Heathrow. It was clean and the staff were all lovely. The room was a good size. Couldn’t give it 5/5 as the sofa bed for our daughter was so uncomfortable. That is only complaint. "

"A disappointment in the quality of the hotel, its condition, and its services. The room was so cold when I arrived I thought I was outside, and needed to use a difficult-to-regulate space heater. There was "no cook tonight", so the restaurant was closed. "

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"Great stay, clean room and wonderful staff."

"Very welcoming and friendly reception staff and made our stay memorable and even more special!"

"Wasn’t working"