Flagstaff Mountain

The room was great! Helpful staff very cute place to stay. My only complaint is the roof top hot tub is closed and when speaking to the staff I was told there is no intention to reopen it. I found the pictures of the hot tub a bit misleading since this is the case.

Loved the balcony/patio. Staff was friendly. Would have been five stars, however, they slapped a surprise $100 on my credit card. They explained this was some kind of fee that is paid outside of Expedia. I had no problem with that, it would’ve just been nice to know and not find out by surprise when reviewing my credit card statement. I was told I should have been informed at check-in, however, I was not. I put my credit card down for incidentals, and there was no mention of any additional fees that would be charged to it. When I called to inquire about this, they said they would give me a partial refund. This was enough to stop me from wasting any more time fighting the issue, but it’s not enough to make me want to go back. The property is nice, I’m just not a big fan of surprise charges.

A delightful old school hotel. Perfect location, gorgeous room, friendly and helpful staff.