Find hotels near Firemen's Park, Fort Lee from ￥12,079

"Excellent "

"Charging for parking when no other surrounding hotel does that terrible "

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"Great location. Near public transportation and Columbia University."

"the hotel overall is a good place to stay. however it should have more amenities for the price they charge."

"Clean room . Perfect location "

"The room was not well clean, there was blood stains in one of the outlets by the window and cigarette smell! I don’t smoke so it bothered me! The staff were amazing though. "

"The hotel is okay at best. They do not offer room service, so after a long day don’t expect for anyone to bring you food. You’ll have to walk down to get it. And while you’re at it, get some bottled waters because there is none in the room. The tv is so old, there’s cracks all throughout the bathroom it’s just a very dated hotel but the outside and dining area looks pretty good. "

"fine"