8/10 Good
Patricia
Traveled with partner
Apr 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
There weren’t a lot of hotel options in Fairbanks, and Hyatt Place is probably one of the few hotels that looked more updated. A couple of things to note:
1. The shuttle service is not reliable. We called for pick-up when we arrived at the Fairbanks airport, as instructed. A couple of minutes later, we received a phone call from the hotel informing us that the shuttle driver had gone home for the day. They told us that they had called us a taxi and that they would be reimbursing us. We waited for the taxi for 30 minutes and it never came, so we ended up just calling an Uber. We did receive a reimbursement for this ride.
2. Pay the extra money for a high floor room and request the top floor (4th floor). We paid for a high floor room and were given a room on the 3rd floor. We could hear every single footstep from room above us throughout the night. We could also hear every time they dropped something on the floor and it was quite bothersome.
Our stay was fine for one night, but it wasn’t the most comfortable.
Patricia
Stayed 1 night in Apr 2024