「Make sure you have plenty of cash. There is not an ATM machine on the property and taxi's only take cash. the restaurant's menu is sub par and you will need to take a taxi to get to anywhere to eat.」
「The staff experience was mixed. While some employees were helpful, the overall service was fairly minimal and did not go beyond the bare minimum.
On the other hand, there were 2 food servers at Luna Mar Restaurant - Crystal and Pablo, they were absolutely wonderful! They were outstanding, attentive, genuinely helpful, and made our dining experience that much more enjoyable. Good vibes! And very funny! They truly stood out!
The food was amazing too」
「The rooms were very nice and clean. The desk staff was good but not J'lisha needs a job that is not customer service. She is very perfunctory and not very forthcoming in friendliness, thorough instruction and customer service. She should act like she enjoys her job, even if she doesn't. I don't think we saw her smile or have a smile in her voice one time. The breakfast crew (all we encountered) were helpful and friendly each day. One lady, whose name I'm sorry I forget, was amazing. I...
「God forbid anything runs out . It’s your fault . God forbid they make a mistake it’s your fault and you need to figure it out . Going to the coffee shop was an experience to say the least it’s as if we weren’t wanted there . The receptionist made a mistake and she went and got someone to the back to come and yell at us . Then proceeded to run the order incorrectly then said you didn’t pay correctly although they got the order incorrectly then ran out of the items , didn’t want to make / process...
「Staff was nice if your looking at walking up a lot of stairs this hotels is not for you. The rooms okay but could be updated. Too many cracks in the walls but overall okay」