Find hotels in El Carmen from ￥5,761

"Yes"

"We reserved this hotel and totally regretted after we got to the property. It is absolutely not as described. We were vey disappointed with the hotel and also expedia customer service. This place did not feel safe at all, we contacted expedia customer service to cancel and get a refund. After a long conversation with the agent, he tried communicating with the front desk of this hotel which seemed almost impossible. I also made several attempts to communicate with them by phone, email and had no response. We had 4 rooms reserved, despite the loss of money for all rooms we all decided to leave the property to go rent somewhere else. I insisted expedia to get a full refund for not staying in this property but they denied it. "

"This was my 4th stay at Hacienda el Carmen. As usual, it was perfect. Delicious food great spa treatments and friendly staff!"

"Everything was great but toilet setup is in a bad location. "

"This hotel is beautiful and very well kept. The location next to the town square is fantastic. Very much enjoyed the Sky Bar with its wonderful views."

"The staff were great and helpful, rooms super clean and very comfortable beds, they have a nice roof top with pool where you can see the town, the pool was well maintained and provided everything we needed. There’s a restaurant in front of the hotel that serves great food and the lady was so sweet, I’m definitely coming back to this hotel next time I visit "

"Place is great. Good food, free tequila, but bed was a little hard"

"The room, staff and grounds were wonderful. Beautiful hotel."

"Very clean, staff very kind, overall a great place to stay"