6/10 (普通)
宿泊されたお客様
2019 年 9 月 9 日
気になった点 : スタッフとサービス、客室の快適度
Beeping sound in the room
The hotel was in good location, had a great breakfast.
In the room, there was a constant beeping sound.
We have complained once and it was fixed for a while. But when we came back to the room in the evening, there was the same beeping sound in the room again.
We tried to call the reception but phone line was also broken. Second day, we told receptionist about the sound and phone twice but nothing happened.
Until the end of our stay, the problem was not fixed , and the receptionist at the check out said “sorry” without any empathy and made me very upset that she just throw me guest relations business card and said, you can complain here. Bye.
So I had to leave the hotel with bitter feelings.
宿泊されたお客様
2019 年 8 月に 3 泊滞在
