2/10 Terrible
Debra M.
Sep 4, 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
Horrible manager, will not respond for days. No toilet paper
1. On check-in, the instructions to get in were wrong. Said the box for the key would be labeled with a number 1. When we got there, there were 5 boxes, none labeled number 1. We had to try all of them, before one opened.
2. No dryer. Washing machine only.
3. Only 2 rolls of toilet paper with only 1/3 paper on them. Contacted management immediately. Only said so sorry box not labeled and no mention of the toilet paper.
4. 48 hours later, towels arrived, but no toilet paper. Was finally told, so sorry, but service to our unit no longer available. That we should buy our own toilet paper and they would reimburse.
5. I bought immediately and sent receipt. Later that evening, toilet paper and a bottle of wine INSIDE our unit. However, had already purchased at that point and no time to drink the wine, day 4 of 5.
6. Had a problem checking out, did not contact me until that evening and then they made strange comments of leaving both keys, when only one....had already left the building
7. Please note, that while this building is in a highly desirable area, it has a very steep, winding staircase. Not easy for women to negotiate luggage. Or even men, we had to help the taxi driver male who was kind enough to try to help us. Once there, no air-conditioning. We had to leave windows open and people walking in area at night partying even though no business or restaurants open. Overall, because of no ac, no dryer, no lift, not a good place to stay.
Debra M.
Stayed 5 nights in Aug 2023