I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours.
Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me.
Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you.
Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
Josee
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Oi Yung
カップルで旅行
2024 年 4 月 29 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place and more space room
Oi Yung
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Rebeka
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay here, good location.
Facilities very good. Food and drinks lovely! Would definitely recommend and return to stay again.
Rebeka
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
LUCY
カップルで旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all wonderful, we liked the restaurant. Because this hotel is also a health club, guests can use the gym, large lap pool, sauna, steam room, and jacuzzi FOR ONLY $5 per day per room. We were also able to park close to the building in the handicap area. Hotels with a car park are hard to find in Edinburgh.
LUCY
2024 年 4 月に 7 泊滞在
8/10 (良い)
Tahira
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tahira
2024 年 4 月に 2 泊滞在
8/10 (良い)
alexander、Christiansburg
2024 年 4 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
alexander
2024 年 4 月に 5 泊滞在
4/10 (不満)
Graham
小さなお子様連れの家族旅行
2024 年 4 月 11 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Had to leave a young child at my table to go to the bar each time I wanted to order food or drink because the poorly trained staff were too lazy to serve at tables. My starter and main came out together so I had to leave my child again to discuss with staff. It had to be sorted by me as I was made to pay in advance.
Customer comes last in this place. Minimum effort by staff is the priority.