「This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again. 」
「Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...