「Being 83 year old having to use a cane to walk, I felt I should have been given a room on the first floor, especially since the facility did not have an elevator. They didn't have accessible rooms also. Maybe they should have a ramp for disabled people. Fortunately for me there were some kind people staying a the hotel, who help me with my luggage」
「I had booked a non-smoking room and paid the fee, but when I got there, the motel stuff told me that there is only one room available, which is a smoking room. He gave me a room key and told me to go to the room to see if I could stay in the room. The room smelled so bad, so I told him that I didn't like it. Then, he shakes his hand as if he was saying "then bye." But I had no place to stay, so I accepted the room. Next day, I found out that there are a bunch of roaches in the room including...
「My 2 children and I stayed for 3 nights. We were greated by a friendly staff and continued to have such an enjoyable time. All of the staff (housekeeping, front desk, maintenance, breakfast, etc.) were beyond kind and caring. We will definitely come back next year! 」