Docklands Vacations from ￥237,050

Worst ever experience

On arrival our toilet would not work and therefore maintenance had to try and fix it. Unfortunately this took a while and because of this we had to move rooms and hence was running late to an event. Luckily the staff were very accommodating and fast to get us a new room which we appreciated and also provided us with free breakfast which was a nice gesture so thank you! The room itself wasn’t clean like the bedding or the curtains/ sink/ shower! Apart from that it was an okay hotel and unfortunate of the toilet not working. The breakfast was again okay a bit cold and not cooked enough!

quite acceptable for a one night stop over

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

There were no tissues in the room. The was nowhere to sit while we were waiting for our pickup to the airport.