外観

レッドルーフイン デトロイト - プリマス/ カントンの口コミ

2 out of 5

口コミ

7.2

良い

評価 10 - 1000 件の口コミ中 244 件が非常に良い" "
評価 8 - 1000 件の口コミ中 339 件が良い" "
評価 6 - 1000 件の口コミ中 212 件が普通" "
評価 4 - 1000 件の口コミ中 109 件が不満" "
評価 2 - 1000 件の口コミ中 96 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

7.0/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Ryunosuke

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great!
2023 年 9 月に 3 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Ryunosuke,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 (普通)

宿泊されたお客様

2020 年 3 月に 14 泊滞在
Diane Berini, General Managerからの返信 (投稿日 : 2020 年 4 月 10 日)
Thank you for your review.

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is an older property with no extras but clean and in a green low crime mapped area and good price
2024 年 5 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Paul, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/ Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's great to see you enjoyed your stay, resulting in a 8/10 score.We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

6/10 (普通)

Patrick

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 (普通)

Ariana

カップルで旅行
Outside are was sketchy room inside was updated and clean.
2024 年 4 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Ariana, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Detroit - Plymouth/ Canton. I'm happy to see that you loved the cleanliness and the updated room, prompting your 3/5 score. In regards to outside, I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 (普通)

Ashraf

2024 年 4 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Ashraf, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 (普通)

Pamela

良かった点 : スタッフとサービス
気になった点 : 清潔度
I had to have someone vacuum the room as soon as I arrived and the bolt lock was broken on the door
2024 年 4 月に 4 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Pamela, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Detroit - Plymouth/ Canton. We value you as a our guest and welcome your 3/5 score. In regards to the bolt, please accept our sincerest apologies. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Tymesha

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Tymesha,Your review of the Red Roof Inn Detroit - Plymouth/ Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Joseph

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello Joseph,Thank you for choosing to stay at our Red Roof Inn Detroit - Plymouth/Canton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent Clean Room
2024 年 3 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Douglas, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON regarding the decent clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Markeyta

家族旅行
気になった点 : 設備とサービス
The place had roaches
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Markeyta,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Decent
2024 年 2 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello John, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/ Canton. It is so rewarding to read that you enjoyed the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Red Roof can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

4/10 (不満)

David

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire room smelled like smoke. When I told the front desk woman her exact words were “ this is a no smoking room but we can’t stop people from smoking” when I asked to be changed to a different room she said there’s no other rooms available.
2024 年 1 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON were disappointed to see your 2/5 score. I am sorry your stay fell short of your expectations due to the odor you described in your room. Your satisfaction is important to Red Roof, so I am saddened to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Red Roof Management

8/10 (良い)

James L

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Detroit - Plymouth/ Canton appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 (非常に良い)

Javier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Javier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Britny

2024 年 1 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 30 日)
Hello Britny, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 (非常に不満)

ilirjan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Ilirjan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 (非常に良い)

Ezri

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 23 日)
Hello Ezri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Dan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was not in good condition
2023 年 11 月に 3 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 16 日)
Hello Dan, Thank you for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed that your experience fell short due to the unkept condition of the property. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 (不満)

Sridhar

気になった点 : 清潔度、施設のコンディションと設備
Room heater was not working. Trash in the hallway. Access card was not programmed correctly and had to be reprogrammed on the second day again.
2023 年 11 月に 2 泊滞在
Olivia RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you, Sridhar, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed to hear that the heater was not working, trash was in the hallway, the accessed card was not programmed correctly and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Shirley

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Filty place to stay
Very unsanitary and a high risk to health.
2023 年 11 月に 3 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you, Shirley, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. Please accept our apologies for the inconvenience caused by the issue you highlighted and assure you that this is not reflective of our usual standards. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 24 日)
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Alan

良かった点 : スタッフとサービス、客室の快適度
deadbolt on door was broken, would pop open on opening the door and would not lock once door was closed. Heat/AC didn't work either.
2023 年 10 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Alan,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am sorry that your experience did not meet your expectations due to the broken deadbolt on the door and HVAC unit you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Danay Batista

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and safe place to stay!
2023 年 10 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Danay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am happy to hear that you found our hotel to be clean and you felt safe resulting in a 5/5 score.Thank you again for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Craig

2023 年 10 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 6 日)
Hello Craig, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON . It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 (普通)

Hussein

2023 年 9 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 26 日)
Hello Hussein, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Sherry

出張
気になった点 : 清潔度、施設のコンディションと設備
Not what was promised
2023 年 9 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Sherry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that it was not was promised. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Thank you for sharing your review and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Dennis

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The staff was nice. My first room reeked of cigarette smoke, despite it being a non-smoking room, but they changed rooms for me without any issues. The recommendation for breakfast was Dunkin’ Donuts, however… the property, and the Hotel itself was run down and in desperate need of a facelift.
2023 年 9 月に 1 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Dennis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was nice. However, you indicated that you were unsatisfied with the odor in the first room, the upkeep of the property and all other concerns you mentioned. Your concerns will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 (普通)

Chris

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The later shift lady at the front desk was extremely welcoming and helpful. The facility smelled of cigarettes and drugs. There were blood drops on the sheets but other than that it was a hotel. The bed was comfortable and the workspace was utilized. There were plenty of places to eat and for the most part quiet.
2023 年 9 月に 3 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Chris,We are sorry to hear your recent experience at the Red Roof Inn Detroit - Plymouth/ Canton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 (良い)

Jeanette

良かった点 : 清潔度
Polite and kind at front desk. Rooms were clean and bed very comfortable.
2023 年 9 月に 1 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Jeanette,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I am glad to read that you were pleased with the cleanliness of the room, the comfort of the bed and the how polite the front desk staff were. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 (不満)

Jenna

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Smells like smoke all around the room and property. The towels smelled like bleach and the comforter had cigarette burns holes all over. We bought fabric disinfectant and air freshener just to make sure we’d be okay for the two nights we had to stay. Neighbors all smoked throughout the property so couldn’t escape the smell unless we physically left the property.
2023 年 9 月に 2 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Jenna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the smell of the towels were not to your liking, the comforter had cigarette burns holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Andrei

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Absolutely horrible. Do not stay here
2023 年 9 月に 2 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Andrei,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Shahad

2023 年 8 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 23 日)
Hello Shahad, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Jus b

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was okay 👍
2023 年 7 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 5 日)
Dear Jus b,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. It’s great to hear that our property was most suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property and very friendly
2023 年 7 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 1 日)
Hello Stephanie, We have high standards of hospitality and service at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON ,and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our great property and your insights regarding our very friendly staff. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely, Kerry-Lee RediResponse Specialist

2/10 (非常に不満)

Courtney

2023 年 7 月に 1 泊滞在
Nishaye Red Roof Managementからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Courtney,Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Plymouth/Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Gregory

2023 年 7 月に 3 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 7 月 20 日)
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 (不満)

Kandasamy、Fremont

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hair was in the towel. May not have washed. The chair was so dirty that I didn't use it. The A/C is too loud that disrupts the sleep
2023 年 7 月に 1 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the A/C being too loud that it disrupts the sleep, the chair was not clean and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. Clean rooms.
2023 年 7 月に 1 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and cleanliness of the rooms. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 (良い)

Oscar

2023 年 7 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Tiara, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 10 日)
Hello John,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/Canton. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist

4/10 (不満)

Travan

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2023 年 7 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Travan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Samuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
alright stay somewhat clean no real problems you get what you pay for. bed wasn't the cleanest underneath the sheets. But there weren't any bed bugs, so no complaints room had a weird smell to it but otherwise like I stated you get what you pay for. not cheapest hotel but not bad for what I paid. close to baseball fields we were at and Surprising quiet so no complaints really.
2023 年 6 月に 2 泊滞在
Diane Beriniからの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Samuel, Thank you for the review. I am glad to hear that you enjoyed your stay. I will be speaking with the staff to make sure housekeeping about the smell and the mattress issues. Even though they did not impact your stay, I still will be addresses those issues for the next guest. Thank you and see you in the future.

10/10 (非常に良い)

Jeanette、Elk Rapids

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and comfortable good price for the room. Also there was a nice desk feature in the room. The end looked like it was relatively new. No tile coming up or dripping. This is one of the better small motels that I've stayed at in recent memory.
2023 年 6 月に 1 泊滞在
Diane Beriniからの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Jeanette, Thank you for taking the time to write this wonderful review. I will make sure to pass this along to the staff. I am delighted to hear that you enjoyed your stay. Thank you and see you soon.

10/10 (非常に良い)

Michelle

2023 年 6 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 9 日)
Hello Michelle,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Nicaury、Reynoldsburg

気になった点 : 清潔度、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Diane Beriniからの返信 (投稿日 : 2023 年 6 月 20 日)
Thank you Nicaury for taking the time to review the Red Roof Inn. Thank you.

8/10 (良い)

Christina

2023 年 6 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 9 日)
Hello Christina,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Suresh

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I arrived pretty late as I booked the only room available. The staff was rushed and was too the point as she wanted to go home. Next day staff was much better. Hopefully the staff are more happier.
2023 年 6 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for sharing your feedback with us, Suresh. The team at the Red Roof Inn Detroit - Plymouth/Canton was pleased to know that you were fond of the staff on the next day. However, you made mention of the poor initial interaction with the staff. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

6/10 (普通)

Michael

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
It's okay.
The receptionist was friendly and informative. I was in a single king bed size room and it was large, comfortable and well organized. Breakfast was a prepared to go bag of Costco like munchies.
2023 年 6 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 15 日)
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn Detroit - Plymouth/Canton appreciated your 6/10 score. You mentioned some highlights, such as our friendly and informative receptionist, along with our comfortable and well-organized rooms, which were pleasing to read.Thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRediResponse Specialist