ケント郡 ホテル

「Good」

「Place smelled musty as soon as you walked in. No greeting by the front desk upon arrival. Hotel in general has not been maintained/updated. Room was far from clean. Mold on the curtains along with other unidentified stains. Bed was not that comfortable. Large group staying there had a meeting in the dining area so there was no place to sit for breakfast.」

「This property was cleaned and well maintained」

「Close the streets but it ok」

「The staff was great, very helpful and polite. The room had a bad smell of smoke when the door was opened. Not good for non-smokers. Parking was plentiful. No breakfast that I knew of but close to places to eat. Tub walls need a good cleaning. Recommend either Soft Scrub and elbow grease or Dow Scrubbing Bubbles with less muscle. Beds are high off the floor. If a shorter person checks in, they may have a hard time getting in bed.」

「I would strongly caution anyone considering this hotel based on how they handled a genuine medical emergency. We were forced to cancel our reservation because of a serious and completely unexpected medical emergency. This was not a change of plans or a matter of convenience. We contacted the hotel multiple times, explained the circumstances, and even provided medical records documenting the emergency. Expedia also contacted the hotel on our behalf and repeatedly requested an exception. Despite...