Family Hotels in Heraklion from ￥26,665

"The propery is located next to the port but the views are only for one of the 4 sides of the building. This is one of the oldest hotels in the area and definately not a 5 star . Hallways are dark to hide the worn off carpet. Rooms are minimalistic. We had an issue with climate contol since they are using central heat and the temperature was too high in the room and could not be lowered. If you opened the windows all you heard was the ferry loudspeakers or the stray dogs barking in the vacant lots adjacent to the hotel. When we complained they delivered a fan to the room which is something i would expect from a cheap hostel . We decided to leave 2 hours in our stay and they would not reimburse the stay ( no A/C is a problem ). They offered a higher floor but still not good because heat rises and the neighborhood is still noisy . Feels more like a cheap 3 star definately not 5. "

" Staff"

"Great location. Clean. Friendly and helpful staff. If you're driving, parking is bit of an issue. There is a public parking lot close by for 12 euro a day with in and out privileges for those staying at the hotel. The complimentary breakfast buffet is worth staying here alone!!"

"Very clean, straightforward and confortable"

"Good value, good breakfast. Nice central location with restaurants around. "

"Well, most of the clerks were great! One of them, Georgia, has perfected herself. I thought it would be best to encourage guests to make an audio recording for each interaction. If you doubt that you behaved perfectly with her, you can play it and review it If you are imperfect, like myself, it can be a source of frustration.She let's people know if they made a mistake, with her eye contact and tone of voice."

"Overall check in time was very late. Not many guests so not sure why it took so long. Mold smell in room, back door to pool didn’t work well, and a ton of fruit flies in the dining area. Overall cleanliness near the food area wasn’t great. Just an ok experience. "

"Great resort, staff were super helpful especially those at the restaurant. The Spa was amazing and the staff took time to speak with us before recommending treatment to book. Location right on the beach made it a fantastic place to stay. "

"Stella Blue We have been searching as a couple for a resort that we can come back to year after year; we have decided that Stella Blue is the one. We don’t say that lightly- we travel a lot and do have high expectations. We came to Stella Blue straight from the Mitsis Rinela, which is a 5*, and were slightly worried that we’d feel we downgraded. We needn’t have worried- it surpassed the Mitsis in every regard other than number of a la carte restaurants. Check in: Check in was 5* quality- the reception team should be applauded- from those at the desk to those rushing out upon arrival to take our bags and the man driving us to our room. It was seamless and better than reception at most 5*s we have stayed in. The reception and concierge team are incredible! Everyone was exceptionally welcoming and seemed excited to have you there- we don’t often feel that. It honestly was the best welcome we’ve ever had- thank you! We also really liked the welcome drink- I believe it was non- alcoholic, and honestly that was the only thing I would change (add alcohol!), but we still loved it. "