「We chose this hotel to celebrate our 30th wedding anniversary, and unfortunately the experience was not what we hoped for. We booked a partial ocean‑view room, but the room we were given had no resemblance to that description. When we approached the front desk — twice — to request the room type we paid for, we were met with smirky, unprofessional and unhelpful responses which felt incredibly disrespectful. On the second day, reservations representative contacted us, but the room she offered...
「We chose this hotel to celebrate our 30th wedding anniversary, and unfortunately the experience was not what we hoped for. We booked a partial ocean‑view room, but the room we were given had no resemblance to that description. When we approached the front desk — twice — to request the room type we paid for, we were met with smirky, unprofessional and unhelpful responses which felt incredibly disrespectful. On the second day, reservations representative contacted us, but the room she offered...
Alicia