6/10
The good: The house was beautiful with stunning architecture, lovely views, and spacious rooms. The neighborhood was pretty and the location was convenient to Denia. The manager went to the house to turn the heat on before we arrived, worked with us on arrival time and entry arrangements when our flight was delayed, and even brought us extra towels. When the power went out and we reported the heat wasn't working properly (it's OK, it happens), the property manager came to fix it right away.
The not-so-good: It took us a while to understand the lack of heat wasn't user error on our part. When until the property manager came to the house, he confirmed the heat needed to be "reset". The problem was, we were charged for the first day and a half of heat (and hot water) we didn't receive. There were a lot of complications with calculating the heating and electricity costs. Also, we were originally planning on staying 8 days, but changed our stay to 7 days three months before we arrived (on the same day as our original reservation request). We finally got the owner/property manager to agree to a partial refund of 1 day (minus the commission they said VRBO was taking). We confirmed with VRBO they don't take commission for days we did not stay.
It's too bad we had these complications with payment because the house was very nice.
Sandra L.
2023 年 2 月に 8 泊滞在