Deerfield Vacations from ￥97,964

Checking in and out is very smooth. Building is definitely older and although it has been renovated the age shows. The cleanliness of the room was fine, not terrible but not great. Location is great; in a quieter part of the city right near the hustle and bustle. It is right near public transport options.

Nice location, staff were accommodating and nice. Highly recommend.

We were so excited to book the Fairmont as we had stayed and got married at the Seattle location and received phenomenal customer service. When we arrived at checkin, we had requested the highest floor available. It was a corner room which was very narrow, especially the restroom! What’s worse was that it was right by the elevator and the noise was loud! Wish we were told of this before requesting the highest floor as we asked for a room change the following morning. After explaining the situation with the room being close to the elevator, the staff immediately said there’s nothing available without even looking at the computer. After pushing a little bit, she looked at her computer and found a couple room options, and with manager approval we got to change our room. It was literally night and day. This room was way more spacious, not a corner room, and away from elevator noise. I highly recommend corner rooms and signature rooms to not be in the same category. Also, this hotel needs a major facelift to match its other locations. Lastly, some staff need to be trained better in hospitality. Some were not friendly empathetic, while some were incredibly friendly.

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

The room size, location, and comfortable bed were excellent.