Book a Crystal Springs Resort

"It was 3:15 check in was 3. They called me but I was driving so I waited until I got to a safe place to call them back. Check in is 3pm-2am. I was literally just about a mile away and they gave away my room. No explanation just gave it away it was the handicap room. How was I getting another handicap room for a week with 15 minutes notice. Every hotel was 3x-5x the price. I’m disabled. I tried every single hotel, nothing. I drove 27 hours. ( snoozed a bit at rest stops). I was seriously stuck. Show them how disrespectful that was and don’t stay here. Maybe it’s different in India, but that’s the second time I had an issue with this hotel. "

"Pool was filthy and not able to be used,bed made noise and pillows were flat,view of the lake was ruined by view of the nasty pool.Bugs on bed"

"Awesome staffing clean room comfortable bed"

"Front desk staff was excellent! Professional, courteous and friendly!"

"Wonderful will stay again! Got a great rate there’s a restaurant and bar and you get 1 free drink with your stay. I hear the fries are fantastic. View is good as well and you can get free parking or pay to be in a garage. They have a shuttle that will take you to town but I walked "

"Room size is fine for one night, a bit small for a longer stay. The bathroom wasn't as clean as it could have been. Breakfast was fine, but the coffee is bitter. The location was great for us with Oaklawn Park and several restaurants within easy walking distance."

"I only have 3 minor issues. Every room we stayed in shower curtains were not cleaned properly. The couches need to be replaced. Last but not least all the TV's need to be smart TV's. At least let me sign in my accounts and watch my shows.. But my overall stay was very good. This is my 4th stay with Sunbay. We will be back. Love the view and the place is directly on the highway. They have Thick good towels. Its a good spot for children."

"Mattress and pillows were hard. Room smelled heavily of bleach which did not dissipate over the 3 days that we were there. Breakfast terrible. Good points was location to quartz mine and price not bad. About 20 minutes to Hot Springs. "

"The property is centrally located and easy to get to. It’s clean and well maintained. Breakfast was typical fare and had variety."