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「The staff was not understanding at all when we went to go check in and found a drug flap at our door. The screen have out and bugs and hair in the bed granted they were just a couple ants, but the hair under the pillow was not appreciated. We left the room after an hour and decided not to stay there and had to book somewhere else. The manager Melissa would not give us a refund whatsoever or try and compensate or anything we had to reach out to third-party Expedia to try and get help and they...

「I love Lumby but not the accommodations. This hotel needs some TLC.」

「Travelling with my parents made this a good choice. Two bathrooms, great separation between the open sleeping spaces, with one bedroom and bath downstairs and the other bedroom and bath upstairs, and over 900 square feet allowed for privacy. Balcony too. The fully equipped kitchen with barstools and counter was perfect for a light evening meal and some B.C. wine, and allowed us to enjoy a full breakfast before heading out on the highway. The sofa and chair in sitting area allowed for...

「The room clean and had been upgraded. Bed was very comfortable. The only bad thing was some of the guest staying there looked to be long time guests and were not very courteous to people trying to sleep. Lots of loud visiting outside my door late at night. It's a shame as it would have been a perfect stay.」

「Great location, friendly staff」

「Nice」

「I liked this hotel because the rooms were clean and the person running it was very friendly. It was a good value.」

「Didn’t like that Expedia charged me $100 more than the room would have cost. Net you don’t publish that or refund me the $100 you gouged」

「X」

「It was super noisy I wouldn’t recommend it」

「Bad customer service」

「Friendly staff」

「The property was not very clean. I found some litter in the yard, and the bathtub and water server needed to be cleaned. 」

「The Staff are ro highlight for me. Warm, and supportive. Also enjoyed the simple yet delicious breakfast. Had a peaceful stay with my family at Days Inn Vernon.」

「Our three-night stay at Canada’s Best Value Inn & Suites Vernon was unacceptable from beginning to end. When we arrived, the person checking us in immediately complained that we had booked through a third-party platform. He repeatedly emphasized that the hotel would receive only approximately $400 even though we had paid around $550 for the three nights. That was completely irrelevant to us as paying guests. If the hotel does not want customers booking through third-party websites, it should...

「Other than they charged me an extra 30.00 tax when we already paid tax on the expedia site. They never really gave an explantaion why. Expedia did reimburse and will watch the card for the deposuit they charged as the office wasnt open when we left. I felt that it was clean the rooms. A little noisy at night」