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Room was very basic. Dated furniture. Bathroom had damp patches and stained toilet and tiles. Hotel advertised as restaurant and bar. There isn’t one. No kitchen or hot food available. On arrival we were told to order food for delivery. I had a sock hanging from the ceiling in the middle of the room, assuming this was the smoke alarm covered. The continental breakfast was a joke. A few slices of bread, shared butter tub. Cereal bowls and some yogurts left on the side. No staff to ask. Internet didn’t work. Connected to the WiFi but no internet.

Hi, this was my first time booking a hotel\. I was charged £50 from my bank card, but the room price was showing as £150\. I am confused about the payment and the booking amount\. Please do not make or confirm any further booking without my permission\. I would like you to explain the £50 charge and the £150 room price\. Thank you\.