Cidadelhe Vacations from ￥338,364

We really enjoyed staying here. The hotel office was close by and the service was very good. They helped us arrange other services at reasonable prices & were very accommodating. The place is clean & well appointed. The air conditioning worked well. There are many steps to get to the unit which could cause some people concern, but we didn’t mind them. We felt lucky to have found this place for the few nights we were in Porto.

The accommodation was incredible, the location was amazing and walking distance to everywhere especially the bolhao market which was a firm favourite of ours. Everything was perfect, will definetly use again.

The check-in process was a bit unusual (at least for a north-american like myself), in that the room is several blocks away from the reception- they email you when the room is ready and how to access the building with a code. So be sure to have a way of receiving email while you wait. My own check-in was awkward because when i got there i was informed the AC wasn't working and they were attempting to repair. Unfortunately, they were unable to do so that day. They promised the next day it would be fixed, but something came up with the maintenance person so it was on the third day it was finally fixed (just in time for the heat wave). The room itself was quite nice. It included a fridge, stovetop, sink, tv, small table with a couple chairs, bathroom and a comfy bed. Immediately outside is Clerigos Tower, and a lot of good restaurants and touristy stuff nearby. You can hear noise from the hallway, but street noise was very limited, so overall pretty quiet. Aside from the initial check-in / AC issues, it was a very good experience.

Lovely hotel centrally located but after having stayed at 5 stars all over Europe, I’d say this place has yet to learn more about what it means to provide 5 star service. As a family traveling with a 7 year old were surprised to learn upon arrival that the pool was only available from 8am-11am for our child, The concierge wasn’t very helpful or offered any insights for our stay in Porto. For a small-ish property you’d expect more personalized service. Facilities are great there is no doubt there.