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"Room was nice and cozy. Staff was lovely. She made recommendations on the restaurants and even called the restaurants to make recommendations. The hotel and the most amazing onsen with Mt Fuji view. Definitely check it out!"

"For a solo traveller it was a great stay. Loved having a washer dryer to catch up on my laundry. Located within walking distance to prime tourist destinations. Deep tub was very clean and perfect to soak in after long day walking in snow and cold. English friendly staff."

"huge room. clean condition. good service "

"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "

"Staff was nice and room was clean. Great amenities. "

"Excellent location right near the train station. Room is clean and staff are very friendly. I stayed with my wife and toddler, and was very happy with accommodations!"

"Extremely convenient location Plenty of restaurants just a few floors below"

"Great staff, clean well supplied room "

"Loved the Onsen space and the rooms were fairly spacious for 3 people. Huge thanks to the staff for helping me with some laundry issues. They went out and above to resolve my issues. "